English
Term Conditions Page
Terms of Service
Effective Date: January 7, 2026
Welcome to NayJoy. By using our services, you agree to these terms.
1. About Us
Operating Entity: NayJoy
Contact Email: contact@nayjoy.com
2. Eligibility
You must be at least 18 years old to use this service.
We reserve the right to refuse service, suspend, or terminate accounts at any time. Should this occur, we will send an explanation to your registered email address.
3. Orders and Payment
3.1 Order Confirmation
Order submission does not constitute our acceptance of the order. We reserve the right to refuse or cancel any order and will notify you of the reason via email.
3.2 Pricing
Prices are subject to change at any time. The price at order confirmation applies. Prices may not include taxes or customs duties, which are your responsibility.
3.3 Payment Methods
We accept PayPal payments. All payment processing fees are borne by the buyer and are non-refundable upon refund.
4. Shipping
Shipping times vary by destination and are provided for reference only.
We are not responsible for delays caused by uncontrollable factors such as customs, logistics delays, weather, etc.
Risk transfers to you once the goods are delivered to the logistics company.
5. Return and Refund Policy
Please consider carefully before purchase. We maintain a strict return policy.
5.1 Non-EU Users
We do not offer no-questions-asked returns.
Return requests are only accepted in the following circumstances:
-
Product has manufacturing defects (photo or video evidence required)
-
Severe damage during shipping (must be documented with photos at time of delivery)
-
Wrong item shipped
Return Request Process:
-
Send email to contact@nayjoy.com with subject: Return Request - [Order Number]
-
Must submit request within 48 hours of receipt
-
Provide order number, photo/video evidence, and reason for return
-
We will review your request and decide whether to approve (we reserve final discretion)
-
If approved, we will provide return address
Return Requirements:
-
Product must be unused and include all original packaging and accessories (except for quality issues)
-
Must be shipped back within 7 days of receiving return address
-
Must provide logistics tracking number
Return Costs:
-
Quality issues: We cover shipping
-
Other cases: You cover round-trip shipping + 20% handling fee
Returns Not Accepted:
-
Customized or personalized items
-
Opened or used products (except for quality issues)
-
Requests beyond 48-hour deadline
-
Other situations we deem do not meet return conditions
5.2 EU Users
Under EU law, EU users have a 14-day right of withdrawal (calculated from date of receipt).
Right of withdrawal does not apply to:
-
Customized or personalized items
-
Sealed goods that have been opened (for hygiene reasons)
-
Digital content already delivered (where you have agreed to waive withdrawal rights)
-
Perishable goods
EU users must bear return shipping costs.
5.3 Return Policy Abuse
If you frequently return items (more than 3 times within 30 days) or engage in malicious behavior, we will:
-
Refuse return requests
-
Permanently close your account
-
Reserve the right to pursue legal action
6. PayPal Payment Special Terms
6.1 Pre-Dispute Communication
Before initiating a PayPal dispute, please contact our customer service team (contact@nayjoy.com). We will work to resolve issues quickly.
6.2 Malicious Disputes
If you initiate clearly fraudulent disputes (e.g., claiming non-receipt after receiving goods, claiming product unused after use), we will:
-
Provide complete transaction evidence to PayPal
-
Permanently ban you from using our services
-
Reserve the right to seek compensation and pursue legal action
7. Customized Items Special Terms
Once an order for customized items is confirmed, it cannot be canceled, modified, or returned (including EU 14-day withdrawal rights).
Please carefully confirm customization requirements before ordering. We are not responsible for incorrect information you provide.
8. Intellectual Property
All content on this website (text, images, trademarks, software, etc.) belongs to NayJoy and is protected by intellectual property laws.
Without permission, you may not copy, modify, or use for commercial purposes.
9. Disclaimer
9.1 Service Provided "As Is"
Our services are provided on an "as is" and "as available" basis, without any express or implied warranties.
9.2 Limited Liability
To the maximum extent permitted by law, we are not liable for:
-
Any losses resulting from use or inability to use the service
-
Minor differences between product descriptions and actual products
-
Issues with third-party logistics or payment services
-
Force majeure (such as natural disasters, government actions, pandemics, etc.)
-
Losses caused by your own actions (such as incorrect address, refusal of delivery, etc.)
9.3 Liability Cap
If we are found liable, the liability amount shall not exceed the order amount you paid.
10. Governing Law and Dispute Resolution
10.1 Applicable Law
These terms are governed by Singapore law.
10.2 Dispute Resolution
Any disputes arising from these terms should be resolved through amicable negotiation.
If negotiation fails, both parties agree to submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration under its arbitration rules. The arbitration award shall be final and binding on both parties.
The language of arbitration shall be English, and the place of arbitration shall be Singapore.
11. Terms Modification
We reserve the right to modify these terms at any time without prior notice.
Modified terms take effect immediately upon publication on the website. Continued use of the service constitutes your acceptance of the modified terms.
12. Other Terms
12.1 Entire Agreement
These terms constitute the entire agreement between you and NayJoy.
12.2 Severability
If any provision of these terms is deemed invalid, the remaining provisions shall remain in effect.
12.3 Final Interpretation
NayJoy retains the right of final interpretation of these terms.
Contact Us: contact@nayjoy.com
NayJoy
Making Life Better
